Frequently Asked Questions

Professional students should consult with their college for specific guidance and actions.

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General

Where can I find hours for campus facilities? (8/26)

Facilities are adjusting hours of operation as needed.

For Reitz Union hours, please visit: https://www.union.ufl.edu/

For Student Health Care Center Hours, please visit: https://shcc.ufl.edu/

For Newell Hall hours, please visit: https://newell.ufsa.ufl.edu/

For Recreation Sports hours, please visit: https://recsports.ufl.edu/

For library hours, please visit: https://cms.uflib.ufl.edu/

For dining hours, please visit: https://gatordining.com/

To check the status of your local UF/IFAS Extension office, research center or 4-H Camp, please visit https://ifas.ufl.edu/local-updates/.

What behavior is expected on campus to prevent community spread? (8/10)

Campus health guidelines are available at: https://coronavirus.ufl.edu/resources/health-guidance/. Enforcement of behavioral expectations to abide by University regulations and policy, state and local law and the instructions of officials can be carried out by any designee of the Vice President of Student Affairs or other appropriate University Official. For more details, please visit the UF policy page for behavioral expectations.

How many employees have been tested? How many positive cases have there been? (6/30)

For specific data, please visit the UF Health Screen, Test & Protect website.

I’d like to get tested for COVID-19; where can I go for a test? (9/24)

Have symptoms? Or just want to get tested because you are worried you may have been in contact with someone with COVID-19? We have made scheduling testing easier and more straightforward. 

Students and employees should visit One.UF.edu, open and fill out the short screening questionnaire and schedule a test. It’s that easy.

Locations will be available for next day or same-day testing until appointments fill. Results are emailed back to your UF email address within 24 to 48 hours. 

If your symptoms concern you and you think you need to see a doctor, just click the designated box on the questionnaire and you will be given instructions on how to be seen at the Student Health Care Center or, if you are a UF employee, through your primary care provider. 

If you have additional questions or need to reset your screening questionnaire, email student-screening@ufl.edu if you are a student or UFReturnToWork@hr.ufl.edu if you are an employee.

How many cases of COVID-19 are in Alachua County? (8/25)

For information about cases in Alachua County, please see the county's  COVID-19 recovery dashboard.

If a UF student or employee experiences financial hardship can they get assistance? (6/30)

UF’s Aid-a-Gator financial assistance program is available for students and employees. Visit the Aid-A-Gator website for more information. If you want to help students and employees with financial need, you can donate to these programs.

If you have a financial hardship and are struggling to purchase food, UF’s Hitchcock Field & Fork Pantry is available for you.

Will athletic events continue to take place? (6/30)

Updates on athletics are available on the university athletics pages.

Does the university have an emergency management plan? (6/30)

The University of Florida has a Comprehensive Emergency Management Plan, which is publicly posted on our website. The purpose of this plan is to facilitate preparedness and actions for responding to a myriad of events that pose a threat to the safety and security of our students, patients, faculty and staff. These threats range from hurricanes to the challenges associated with the current COVID-19 pandemic.

Our emergency management plan creates structures within the university, with dictated roles and responsibilities guiding the efforts of individuals in every facet of our large academic and healthcare communities. Leading the university’s emergency management response is a group of senior leaders and staff members representing our health colleges, hospitals, academics, and operational management, among others. Among the group’s primary responsibilities are actions currently taking place at UF:

  • Providing information and recommendations during this public health emergency, with the Student Health Care Center director serving as the university’s lead public health official.
  • Providing health services and resources, including medical and behavioral health, for UF students and employees. 
  • Coordinating operations and programs specific to public health such as mass vaccination clinics and alternate medical treatment sites, as evidenced by the recently opened COVID-19 testing facility in The Villages.
  • Facilitating information and education for the university community.

The university also has a more detailed plan that guides its response to infectious disease spread and pandemics. These documents are exempt from public disclosure pursuant to Florida Statute 1004.0962 (Campus emergency response) due to the fact that they contain sensitive information that, if publicly released, could create a security risk for the university’s students, faculty and staff.

The university is committed to transparency regarding its response to and management of campus operations during the COVID-19 outbreak.

What protocols should be followed for the cleaning of classrooms and laboratories after each use? (7/29)

In general, CDC recommendations regarding cleaning and disinfection should be followed.  A full cleaning in between class sessions or after each use is unnecessary.  However, common touchpoints, such as doorknobs, should be wiped down after each use.  The university will provide a disinfectant bucket with wipes for each academic classroom and class lab and require users to maintain responsibility for wiping down individual areas.  If a known COVID-19 case has been identified within a room or facility, Facility Services should be notified.

What are masking and physical distance policies? (9/16)

All visitors, faculty, staff, students, patients, volunteers and vendors are required to wear a mask or cloth face covering when in UF and UF Health facilities, with an exception for children less than 2 years old. If two or more people are within 6 feet of each other outdoors they must wear a mask or cloth face covering.  Masks with exhalation valves or vents allow air to be expelled and are prohibited because they do not provide protection to others. In addition, neck gaiters and bandanas should not be worn unless no other face covering is available.

Face coverings are to be worn in all classrooms, in patient care areas and when in public/common areas, including lobbies, conference rooms, elevators, stairwells, bathrooms and lounges. Face coverings are also required on employee and visitor shuttles, and on RTS buses.

Exceptions include when in private offices, private workspaces with adequate physical barriers, and well-ventilated outdoor spaces where appropriate physical distancing of 6 feet or more can be maintained.

All visitors, faculty, staff, students, patients, volunteers and vendors are required to wear a face covering when outside on all UF and UF Health property unless a distance of 6 feet or more is maintained at all times. 

Please refer to the masking and physical distance policy at https://policy.ufl.edu/policy/masking-and-physical-distancing/.

How many fans will be allowed to attend football games this year? Will students still be able to come to games? (8/6)

The UAA is currently working with UF Health and other health officials to model various capacity/attendance scenarios that include various allocations for students. Students can go to FloridaGators.com/students for further information on the student ticket lottery system.

If my question isn't answered here, whom can I contact?

Please email reopen@ufl.edu for additional questions not answered here.

Health

Where can I go for reliable health information and updates on COVID-19? (6/30)

For the most up-to-date information about health, wellness and prevention of COVID-19, please visit

What should I do if I am a student and do not feel well? (7/10)

It is imperative that any individuals who believe they may have been exposed to COVID-19 contact the Student Health Care Center at (352) 392-1161 to discuss symptoms with a nurse or medical provider before your visit to ensure proper protective measures are taken to prevent further risk of spread to others. Additionally, telehealth visits and phone triage are also available to assist patients with COVID-19 concerns. If you don’t already have a UFHealth MyChart account, you can register for one and activate it immediately by logging onto mychart.shands.org. Download of the Zoom app is required for telehealth visits.

Why is the university recommending the flu vaccine? (7/10)

Individuals are strongly encouraged to get the annual flu shot, and it is required for health care workers and students who are in a health care environment.

Although the U.S. Advisory Committee on Immunization Practices has long recommended that everyone more than 6 months old get a flu shot annually, this year it is even more strongly recommended by health experts. The COVID-19 pandemic is continuing and by some projections may reach a high enough level in some areas to overwhelm the available health care systems. If a maximum number of individuals get flu shots this year, there should be less demand on the health care systems due to flu and thereby decrease the chances of exceeding the capacity of our health care systems. 

Flu shots will be given to all UF students and employees who want one at multiple locations on campus this fall by the UF Student Health Care Center. Flu shots will be given by appointment only.

Information regarding flu shot scheduling and locations is forthcoming.

Does the university have a plan in place in the event of a campus or community outbreak of COVID-19? (7/10)

Rooted in expertise from UF Health, university leadership has developed a range of contingency plans based on situations and circumstances that might occur.

The university is taking into careful consideration surrounding healthcare and treatment capabilities, on-campus testing capacities and back-up providers, and available isolation and quarantine capabilities on and around campus.

Contingency planning is also taking into account what is happening in the surrounding community, and federal and state guidelines.

Will masks and other personal protective equipment be available on campus? (8/13)

Masks, hand sanitizer and sanitizing wipes will be available in the UF bookstore, Gator Dining, and in 50 vending machines across campus. 

Where can I learn more about isolation and quarantine procedures? (9/9)

You can learn more about isolation and quarantine procedures at UF on the Screen, Test and Protect page. 

https://coronavirus.ufhealth.org/screen-test-protect-2/students/student-quarantine-and-isolation/

Travel

How do I receive approval for university-related essential travel? (7/10)

As UF reopens and reengages with other universities, industries, research and instructional initiatives, and governmental agencies, it is to be expected that members of the community will engage in additional travel closely tied to these activities. Consequently, essential travel directly connected to assigned university duties will be approved by the Dean of a College (or analogous Director in certain units), a Senior Vice President, or Vice President. At this time and until further notice, Deans and Directors may not delegate this responsibility to Department Chairs. No travel reimbursements will be issued without that approval.

Employees are still strongly encouraged to minimize personal travel.

Employees who do travel should inform themselves about restrictions and quarantines either in the areas to which they travel or requirements of the State of Florida and the University of Florida in returning from certain locations. UF may require returning employees to self-quarantine for 14 days after returning from certain destinations.

Employees are reminded that any international travel must be pre-approved by a Dean (or SVP or VP) and must be registered on the International Center International Travel Registration website. Employees are further reminded that they could find their movements severely restricted in international travel, including re-entry into the United States.

Are employees/students returning from international travel required to quarantine? Further, if someone travels after being cleared to work, must that person be re-cleared upon return? (7/29)

UF will follow the applicable CDC travel guidance restrictions, and travel guidance as determined by the State of Florida, Department of Health.  COVID-19 testing remains available for all faculty, staff and students that return from travel, but it will not be required.  

Students & Families

Are campus tours available? (6/30)

Campus tours and visits are cancelled. For updates, please visit UF Admissions.

How can I get academic advising during this period? (6/30)

Academic Advising in each college is providing advising services remotely. Please contact academic advising within your college to schedule a virtual appointment.

I have questions related to admissions. How do I contact them? (7/2)

Contact information is available at UF’s Admissions Office web page.

I have questions related to financial aid. Where do I go? (7/2)

Information related to financial aid, including contact information for questions, can be found at the UF Office of Financial Affairs.

Who do I contact if I have questions about my housing account? (6/30)

All housing account questions can be directed to the Housing Accounts Receivables team at HREUAAccounts@ufsa.ufl.edu.

What is the new schedule for commencement? (6/30)

For information about commencement, please visit https://commencement.ufl.edu/

How will online exams be handled? (7/10)

Faculty will use different approaches to online exams.  The university is working on general guidelines (based on the experiences from the spring final exam period) for faculty in order to optimize the process and to foster student learning while being mindful of possible academic integrity concerns.

Will UF cap the maximum number of people attending in-person lectures? (7/10)

UF has always capped the number of people attending in-person classes, usually due to room constraints.  Because of the new requirements for physical distancing, classrooms accommodate fewer people than previously.

Am I able to take all of my classes online if I am not able to come to campus? (7/10)

Fall academic programming will be designed to accommodate remote instruction for as many students who desire it as possible.

Will there be an adjustment to the price of tuition/housing/dining for students who go home at the end of in person instruction? (7/10)

No. The university plans to remain open and operational for the entire fall semester.  Faculty teaching face-to-face courses have the option of continuing face-to-face instruction and final examinations following Thanksgiving, but are being encouraged to structure the course so that students have the option of completing the course remotely after Thanksgiving if they wish to do so.  In addition, the residential halls and dining courts will remain open for students who need/decide to remain on campus after Thanksgiving. Fall contracts will continue through the end of the fall semester. 

If most of my classes will be online, am I entitled to reimbursement or a discount for tuition? (7/10)

No. UF is committed to providing an outstanding teaching and learning experience, whether it is face-to-face, online, or hybrid. UF has assembled a world-class instructional faculty and has invested heavily in instructional design of courses, their delivery, and associated materials. In fact, UF is nationally recognized for its online programs, and instructors are continuously honing creative and innovative ways to ensure an effective learning environment no matter the format.

Will the changes to the fall class schedule affect my financial aid? (7/10)

Your financial aid will be calculated as it has in past semesters:  Pell Grants, Florida Bright Futures Scholarships, and other aid will be adjusted to reflect your enrollment level (total number of credits that apply toward your degree program) after drop/add ends.  You can view enrollment requirements the UF Office for Student Financial Affairs.

Financial aid disbursements typically start after classes begin and certain types of aid must wait until after the drop/add period before the award amounts are finalized and disbursed.  The financial aid disbursement schedule will align with the change in the fall class schedule.

What will orientation be like? (7/10)

Although the purposes of these programs will remain the same, there will be necessary modifications made to support our COVID-19 Protection Plan. The Preview program for undergraduate students is being offered virtually.  

I’m an international student and have a visa question. Whom do I contact? (7/10)

Advisors are available to help answer visa questions at the University of Florida International Center.

Can I still participate in career fairs? (7/10)

Yes, career fairs will have a hybrid option following health and safety guidelines.  For more, visit the Career Connections Center.

Will I be able to get on-campus housing for Spring 2021? (7/31)

We will send information about spring only housing in September.

How will disability accommodations work for online classes? (7/10)

The Disability Resource Center is working closely with faculty members to support student accommodations whether their class is in-person or online.   

How are UF Housing and other campus facilities being cleaned? (7/10)

UF’s custodial team is conducting their usual, daily, disinfecting cleaning in areas such as public restrooms along with doing a deeper disinfectant cleaning in all common/lobby spaces. They are increasing the daily wiping down of high touch surfaces in all residence halls to include:

  • Doors doorknobs, handrails, elevator push buttons
  • Desks, tables, chairs, arm rest of chairs
  • Counters, offices, phones, keyboards, laptop keypads in common spaces
  • Bathroom fixtures, toilets, sinks
  • Water fountain push buttons

Areas are being cleaned using microfiber cleaning cloths which are frequently changed and being disinfected using Diversey Oxivir TB.

Supervisors are monitoring desk area locations to ensure hand sanitizer bottles are kept replenished at the desk and not allowed to run low.

Staff are focusing on after-hours cleaning for areas that are visibly soiled and immediately cleaning those locations.

As normal if students have a cleaning concern, they can submit an iService ticket.

Throughout campus, in addition to their normal operations, custodial staff have increased disinfecting activities in all campus buildings they serve. Special attention is being given to bathrooms, frequently touched surfaces and common areas.

What housing changes can I expect? (7/10)

Campus residence will operate with a reduced capacity, and we have adjusted occupancy within some rooms to promote safety of our community.

Additional changes to housing will include new room configurations (some small doubles changed to single rooms), furniture rearranged, enhanced and increased cleaning of public areas, cleaning supplies available to students, hand sanitizing stations, social distancing guidelines (posters, social media, university emails), etc. Professional and student staff are receiving additional training regarding the health and safety regulations and you will be able to direct questions to your Residence Assistant (RA) and the Main Housing Office on the corner of S.W. 13 Street and Museum Road.

Where can we go (or not go) on campus? Will there be places for studying and socializing outside of classrooms and residence halls? (7/10)

This fall, additional spaces for study and student life activities will be available. De-densification will be necessary for safety reasons in libraries, computer labs, dining halls, and other group gathering spaces. Plans are still being developed and more information will be available this summer in time for students coming back to campus for the fall semester.

Will the recreation center be open? Will there be intramural sports/events on campus? (7/10)

Southwest Recreation Center and Lake Wauburg are currently open. For adjusted hours and guidelines, please visit UF Rec Sports.

With all the physical distancing/mask requirements, will students be able to make friends? (7/10)

Friendship is an important aspect of the college experience. Although the necessary safety regulations may at first seem to minimize social interaction, the focus is on physical distancing rather than on social distancing. The university will continue to hold events and students will have opportunities to engage in social activities. However, these activities will be necessarily altered to protect all members of the community. Students will also still have the opportunity to get involved in student organizations.

How will I know whether my on-campus job will be running through the semester? (7/10)

Students are encouraged to reach out to their supervisor about the status of their on-campus job for fall semester.

How will campus health and safety policies be enforced? (8/11)

UF has a three-tiered approach to enforcing behavioral expectations regarding keeping our campus community healthy and safe: Education, engagement and enforcement.

  • Education takes place at all levels of the University and may include informing others of regulations, policies and guidance.
  • Engagement reinforces education and provides direction to correct behavior, clarify enforcement mechanisms and end behavior that poses an immediate threat to the health, safety and welfare of community members.
  • Enforcement of behavioral expectations to abide by University regulations and policy, state and local law and the instructions of officials can be carried out by any designee of the Vice President of Student Affairs or other appropriate University Official. For more details, please visit the UF policy page for behavioral expectations.

What is the return-to-campus process if I’ve tested positive for COVID-19 or been exposed to someone with COVID-19? (8/18)

Please see UF Health’s Screen, Test, Protect website for an updated matrix of the return-to-campus process.

Graduate Students

How will the hiring pause affect graduate assistants? (3/27)

In keeping with past practice, graduate assistant appointments available for the future will be reviewed and approved by the Office of the Provost.

I’m a graduate research assistant. Where do I go for information about my research assignment? (7/10)

If you know the faculty member with whom you will be working as a research assistant, contact him/her.  If you have not yet been assigned to a specific faculty member, contact the department (probably the Graduate Coordinator) in which you are appointed.  You may also want to read UF’s Research Resumption Plan for further detail.

Where do I go with questions about graduate level courses, registration, fees and similar issues? (7/10)

Contact your department, beginning with the Graduate Coordinator.

How do I arrange for completing my final defense and submitting my thesis? (7/10)

Work with your supervisory committee chair to arrange for the final defense.  Contact the Graduate School Editorial Office for help with preparing, submitting and uploading your thesis.

What should I do if COVID-19 has disrupted my research plans or progress toward graduation? (7/10)

We encourage all graduate students to have a conversation with their Supervisory Committee Chair or their department’s graduate coordinator to discuss revising their Individual Development Plan, or other plan of study as necessary.  Credits in supervised (thesis or dissertation) research may be accomplished remotely in some circumstances.  If they involve laboratory or other “in person” activities, see UF’s Research Resumption Plan. Most requirements as to minimum or maximum numbers of such credits are determined by the department and can be modified at the department level. The Graduate School will assist with petitions in situations that require adaptation or waiver of Graduate School policies.

I'm an incoming or returning international student. Will I be able to stay in the U.S. even if I'm only taking online classes? (7/27)

Students with an active SEVIS record during spring 2020 continuing their education through F-1 visas may take classes in any modality offered by the university, according to federal guidance. New students with an initial I-20 on F-1 visas must take at least one course with a physical presence requirement. Should COVID-19 circumstances result in courses transitioning to fully online mid-semester, current guidance states that students can stay in the U.S. to continue their studies.

 

For more complete guidance on guidelines for international students in the Fall 2020 semester, please consult the FAQ document prepared by  the UF International Center https://internationalcenter.ufl.edu/updated-information-international-students-fall-2020-frequently-asked-questions

Faculty & Staff

How do I receive approval for university-related essential travel? (7/10)

As UF reopens and reengages with other universities, industries, research and instructional initiatives, and governmental agencies, it is to be expected that members of the community will engage in additional travel closely tied to these activities. Consequently, essential travel directly connected to assigned university duties will be approved by the Dean of a College (or analogous Director in certain units), a Senior Vice President, or Vice President. At this time and until further notice, Deans and Directors may not delegate this responsibility to Department Chairs. No travel reimbursements will be issued without that approval.

Employees are still strongly encouraged to minimize personal travel.

Employees who do travel should inform themselves about restrictions and quarantines either in the areas to which they travel or requirements of the State of Florida and the University of Florida in returning from certain locations. UF may require returning employees to self-quarantine for 14 days after returning from certain destinations.

Employees are reminded that any international travel must be pre-approved by a Dean (or SVP or VP) and must be registered on the International Travel Registration website. Employees are further reminded that they could find their movements severely restricted in international travel, including re-entry into the United States.

Supervisors: We have employees asking if they can work from home. Where can I find more information? (7/2)

More information on working remotely may be found on the UFHR website.

What resources are available for faculty to support their mental health and well-being during this stressful period? (7/10)

Our UF Employee Assistance Program offers confidential 24/7 access to support for employees at no cost.

Can I continue my research? (7/2)

For information about research, please visit the Office of Research COVID-19 website.

Are individuals placed in quarantine required to use sick leave? (7/28)

Individuals who have been placed in quarantine but are feeling well may work remotely if they are able to complete their duties and their supervisor approves their working remotely. Those unable to work remotely or who are not feeling well may use emergency medical leave or sick leave. For more information, please visit the Guidance on Taking Leave section of the UFHR website.

What types of support and leave policies will be considered for parents who have to educate young or school-aged kids at home? (7/28)

Emergency family and medical leave is still available through Dec. 31 for faculty and staff whose child(ren)’s childcare or school is closed. Working from a remote location​ also continues to be an option for these employees if their roles allow and this working arrangement is approved by their supervisors.​

My question is not addressed here. Where can I learn more? (7/10)

UF Human Resources has assembled a comprehensive webpage of resources to support faculty and staff during this time.